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How to deliver better client service in the digital age

Thursday 19th July

Overview:

Providing exceptional client experience has always been a top priority for accountants. However, the digital age has brought new processes, techniques and tools, as well as increased rewards for those firms who get it right. How can you evolve your practice to make sure you retain your clients and attract new ones?

Through this accountant-led webcast you will:

  • Come away with practical tips on how technology can help put good client service at the heart of everything you do.
  • Learn how firms have used new techniques to streamline their compliance offering and adjust their processes provide the next layer of added-value services.
  • Get unique insights into the behind-the-scenes working of cutting-edge firms who have successfully rolled-out software, built new processes and evolved their offering.

Talks Session 6: How to deliver better client service in the digital age

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Host:

Richard Hattersley

Richard Hattersley

Practice correspondent, AccountingWEB

Panelists:

Simon Kallu

Simon Kallu

Founder & Chief Growth Officer, GrowFactor Chartered Accountants

Michael Phillips

Michael Phillips

Account Manager, Receipt Bank

Nikki Adams

Nikki Adams

Director, Ad Valorem Accountancy Services Ltd