Booking & Payment Terms
The site may offer you the opportunity to make bookings for events (Services). These Terms will apply to any contract between us for the sale of Services to you (Contract).
Please read these Terms carefully and make sure that you understand them, before booking Services from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Services from our site.
We amend these Terms from time to time as set out in clause 4. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.
1. Information about us
1.1 This site is operated by Sift Limited Limited, a company registered in England and Wales under company number 05923499 and with our registered office at Bridge House, 48-52 Baldwin Street, Bristol, BS1 1QB. Our VAT number is 741844722.
1.2 You may contact us by telephoning our customer service team at 0117 915 3344 or by emailing us at firstname.lastname@example.org. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 11.
2. Use of the site
2.1 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us in relation to the provision of the Services and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
2.2 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
2.3 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
3. The contract between you and us
3.1 Our site pages will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each page of the order process.
3.2 After you place an order, you may receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.
3.3 We will confirm our acceptance to you by sending you an email that confirms that your order has been accepted (Confirmation). The Contract between us will only be formed when we send you the Confirmation. We reserve the right to reject an order for any reason whatsoever.
4. Our right to vary these Terms
4.1 We amend these Terms from time to time. Every time you order Services from us, the Terms in force at the time of your order will apply to the Contract between you and us.
4.2 We may revise these Terms as they apply to your order from time to time. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.
5. Performance of Services
5.1 We will use our reasonable endeavours to provide the Services in accordance with any timetable stated by us but time for performance shall not be of the essence of the Contract. In particular events may be cancelled or reorganised where it is not reasonably possible to hold such events (for example, because of the unavailability or illness of hosts, trainers, or organisers).
5.2 We warrant that the Services shall be provided with reasonable skill and care.
5.3 We do not warrant or represent that access to and availability of the Services will be uninterrupted or error-free.
5.4 We are unable to offer refunds on tickets to the Practice Excellence events. Tickets to the Practice Excellence events can be transferred to another delegate, but this must be done no later than 14 days ahead of the event. Where possible we will try to accommodate the new delegate’s preferred sessions, but this is subject to availability.
5.5 Once you have selected the sessions you would like to attend at the conference you will be unable to change these without our consent. Please contact info@practice-excellence if you wish to amend the sessions you are due to attend, and we will review each request on a case by case basis.
5.6 Where we arrange collection of payment on behalf of a third party supplier and you cancel your order with them in circumstances where you are entitled to do so, we will refund to you any sums paid for that order as soon as we can after we receive those sums back from the third party supplier.
6. Price of Services
6.1 The prices of the Services will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Services are correct at the time when the relevant information was entered onto the system. However please see clause 6.4 for what happens if we discover an error in the price of Service(s) you ordered.
6.2 Prices for our Services may change from time to time. In the event that you are required to pay on a recurring basis, we will notify you of any change at least 30 days in advance of the change taking effect. If you are unhappy with the change, you will have the right to cancel the Services by giving us 30 days prior written notice. If you do not do so, the change will affect any subsequent payments due from you for the Services.
6.3 Unless stated otherwise, the price of a Service excludes VAT (where applicable), which is payable at the applicable current rate chargeable in the UK for the time being in addition to the prices stated on the site. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.
6.4 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. If we discover an error in the price of the Services you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
7. How to pay
7.1 You can pay for Services via Paypal or any other payment methods specified on our site.
7.2 Payment for the Services is in advance.
8. Our liability
8.1 We only supply the Services for internal use by your business, and you agree not to use the same for any resale purposes or to copy, modify, adapt, reverse-engineer or distribute any content, documents and materials available via the Services.
8.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
8.3 Subject to clause 9.3, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
8.4 Subject to clause 9.3, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amounts paid to us by you under the Contract.
8.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
9. Events outside our control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 10.2.
9.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
9.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
9.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 60 days. To cancel please contact us.
10. Communications between us
10.1 When we refer, in these Terms, to “in writing”, this will include email.
10.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
10.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by email, one business day after transmission.
10.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
10.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
11. Other important terms
11.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
11.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
11.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
11.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.
11.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11.6 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
11.7 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).